ClonifyLab

Refund and withdrawal policy

Last updated: 2 November 2026

ClonifyLab is a service of DecodeIT OÜ (registry code 16593048, Tallinn, Estonia).

In short: you can cancel any plan with one click; it then runs to the end of the period you paid for. As a consumer you can also withdraw within 14 days and get your money back, minus the value of the credits you already used. Credits for videos that couldn't be made always come back.

1. Cancelling a plan

  • Cancel at any time, with one click: in the web app (Account → Plan → Cancel plan) or, for a Telegram Stars plan, in the bot or in Telegram's subscription settings.
  • Your plan stays active until the end of the period you paid for, and isn't renewed after that. We don't refund the rest of a period you cancel, except when you withdraw (sections 2–4) or the law requires it.
  • Top-ups can be bought only with an active plan and are valid 12 months; after a plan ends they keep working for videos you download (Terms, section 5.7).
  • When the plan ends, posts scheduled after the paid period are cancelled; before that, we show them to you so you can post them now or download them. Your clone and every video made with it are deleted within 30 days, and your approved videos stay in your library for 30 days (Terms, section 7).

2. Your right to withdraw (consumers)

If you are a consumer, you have the right to withdraw from a plan or a top-up within 14 days without giving any reason.

The withdrawal period ends 14 days after the day you bought the plan or the top-up. For a plan, the right applies to your first purchase of it, not to its later renewals.

To withdraw, tell us clearly that you want to withdraw from the contract, before the 14 days are over:

  • in the web app or in the bot, with the button "Withdraw from contract here", then "Confirm withdrawal": we confirm it at once by email or in Telegram; or
  • by email to info@clonifylab.com.

You may use the model withdrawal form below, but you don't have to. To meet the deadline, it's enough to send your message before the 14 days are over.

3. What you get back when you withdraw

  • We refund all payments we received for the contract you withdraw from, without undue delay and at the latest within 14 days of the day you told us. We use the same means of payment you used, unless you expressly agree otherwise; you pay no fees for the refund.
  • You asked us to start at once. When you buy a plan or a top-up, you ask us to start straight away and accept that if you withdraw, you pay for the credits you already used. So we deduct their value:
    • a plan: the price divided by the plan's credits, for each credit used (Starter: €31 ÷ 15 credits; Pro: €71 ÷ 40 credits). If you used all of them, nothing is left to refund;
    • a top-up: €9 ÷ 4 credits for each credit used; we refund the rest.
  • Telegram Stars: Telegram can only refund a whole Stars payment. So a plan or top-up paid in Stars is refunded in full if you used none of its credits; once you use them, that payment can't be refunded, as you accepted at checkout.
  • When you withdraw, the credits refunded are removed from your balance, and your plan ends at once (its scheduled posts are cancelled, as in section 1).

4. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To DecodeIT OÜ (ClonifyLab), Tallinn, Estonia, info@clonifylab.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):

Ordered on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

5. Videos that can't be made

Your credits come back automatically, at any time, when a video:

  • is blocked by our safety check (we tell you why);
  • fails our final check;
  • fails or is stopped at our end;
  • is cancelled by you before we start on it (Terms, section 9.5);
  • was being made when you withdrew your clone consent.

If our safety check blocks a video's script, or you cancel 20 videos in a month before we start on them, those credits still come back, but new requests wait until the next month (Terms, section 5.9). A version in another language that fails because its translation doesn't fit the video also gets its credit back, and after 3 such failed versions in a month, new versions wait until the next month.

6. Other refunds

  • If we close your account without fault on your side, or take away something important you paid for, we refund the unused part of what you paid (Terms, sections 17 and 19).
  • If something went wrong that isn't covered here, write to us: we look at every case.
  • Business clients: refunds and credits for late videos are in the B2B Service Agreement.

7. How refunds are paid

  • Card payments (Stripe): back to the same card. Your bank may take a few days to show it.
  • Telegram Stars: back to your Telegram account as Stars, through Telegram.

8. Questions and disputes

Write to info@clonifylab.com, or /paysupport in our bot. If we can't agree, consumers can turn to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon, www.ttja.ee) or the consumer authority where they live (Terms, section 22).